FAQ

 Q: What kinds of issues do you treat, and do you do evaluations?

A: Our clinicians offer a wide variety of services to adult, child, and adolescent populations We offer different therapy and evaluation services. You can look under specific therapists for their areas of specialty to find someone who is a good fit for your needs. Please feel free to call our office staff to help direct you. Our clinicians are also happy to take the time to speak with you and answer your questions.

Q: Can I use my insurance?

A: Yes, we work with most insurance companies. However, we would be covered under your out-of-network benefits, as we do not participate in any networks other than Medicare. Typically, this means that you pay us and your insurance company reimburses you directly. As a courtesy, we can submit your claims to your insurance company.

Q: How much will my insurance cover each visit?

A: The amount that insurance companies reimburse varies from plan to plan, so we suggest that you contact your insurance company and inquire about your out-of -network benefits. The benefits and deductibles for the outpatient mental health portion of your plan may be separate and different from the rest of your plan. We can give you the specific procedure codes for services to have ready for the insurance company when you call.

Q: Do I need pre-authorization to come for treatment?

A: Some insurance companies do require pre-authorization for visits, so you may want to check with them prior to scheduling an appointment. If it is required, after you obtain the initial authorization, our staff will take care of the follow-up.

Q: What are your fees?

A: As this depends on what services you will receive, we recommend that you call our office at 973-257-9000 (ext. 0) for this information. We have office staff and clinicians readily available to answer your specific questions by phone.

Q: What forms of payment do you accept?

A: We accept cash, checks, and credit cards (Visa, Master Card, Discover, and American Express).

Q: How long does it take to get an appointment?

A: Many of our clinicians have appointments available shortly after your initial contact. We make every effort to see you as soon as possible.

Q: How long are the psychotherapy sessions?

A: The initial evaluation is usually an hour and therapy sessions are generally 45 minutes. This may vary; however, therefore you may want to inquire prior to scheduling.

Q: How often do patients come for therapy?

A: We provide sessions as frequently as they are needed for each individual situation. The majority of patients are seen once a week, but some are seen at a different frequency, depending on the nature of the problem. At your initial appointment, you will talk to your therapist about this in more detail to come up with a plan that’s right for you.

Q: How long does treatment last?

A: The length of treatment varies a great deal depending on many factors. Some problems can be resolved in just a few sessions, while others take longer.

Q: How long are evaluations?

A: Our staff performs many different kinds of evaluations that can take varying amounts of time. Some can last just an hour, while other evaluations can take several hours and may need to be broken up into different appointments. This is something that you and your clinician will speak about prior to scheduling the evaluation.

Q: Do you have evening and/or weekend hours?

A: Yes, many of our clinicians have evening hours and some have weekend hours to accommodate our clients.

Q: What if I, or my child, needs to be evaluated for medication?

A: Our therapists are licensed and trained to practice therapy and/or perform evaluations. We do not prescribe medication however; we often consult with physicians, psychiatrists, neurologists, and nurse practitioners who can prescribe medication. With your permission, we can contact physicians that you already use, or we can assist in coordinating an appropriate referral.

Q: How do I know if I need therapy or an evaluation?

A: Often the suggestion to come to our office comes from a doctor, school, or even a friend or family member. If you are unsure about anything related to coming to our office, please call us and let our staff help you to decide what you or a family member may need. Our telephone number is 973-257-9000 (ext. 0).